Delivery & Shipping

Access To Property

Deliveries are limited to kerbside service only. Whether the delivery can be made onto the property is up to the discretion of the hauling company.

For standard deliveries, an 18-tonne vehicle with dimensions of 2.8m wide x 4m high x 11m long (including the tail lift) is used. If feasible and as determined by the hauling company, the delivery onto the property will be carried out using a pallet pump truck.

Restricted Access

Restricted access vehicles are specifically intended for kerbside delivery and are not authorized to enter the property. Please note that in some cases, a 12-tonne vehicle may be utilized based on availability. Kindly select the restricted access option on the checkout form only when it is absolutely necessary. The delivery depot reserves the right to assess the road access to the kerbside of the property and assign an appropriate vehicle accordingly.

The vehicles employed have “curtain sides” that can be damaged by trees and shrubs encroaching on the sides. Please be mindful of overhanging branches when considering restricted access.

Restricted Access Vehicle Load

Kindly be aware that the restricted access vehicle has a maximum delivery capacity of 780KG. For larger orders, they will be dispatched using an 18-tonne vehicle.

The dimensions of the restricted access vehicle are approximately 2.8m wide x 3.4m high x 7.5m length (9.3m with tail lift), similar in size to a refuse vehicle with a crusher.

Restrictions

Every vehicle needs a flat surface for unloading, with all wheels positioned evenly to operate the tail lift.

The pallet pump truck, equipped with tiny wheels, is unable to maneuver on such surfaces as the wheels become stuck when sinking into soft ground.

Controlling the pallet truck on slopes is challenging due to the weight of the pallet. It is virtually impossible for a single individual to push nearly one tonne up even a slight incline.

Note:

• No Grass
• No Slopes
• No Gravel
• No Lips

Redelivery & Cancellations

Please ensure that you provide a phone number that can be reached during deliveries. Failure to establish contact with customers may result in the pallet being returned to the depot.

Kindly note that an additional redelivery charge of £20+VAT per pallet will be applied for each subsequent delivery attempt if there is no one available to receive the delivery or if it cannot be safely left at the location. It is your responsibility to ensure that the delivery point adheres to the specified instructions. If you have any uncertainties, please contact us for clarification.

In the event that your order needs to be returned or cancelled, please be advised that a charge of £60+VAT per pallet may be applicable.

Delivery Options

Standard Delivery

These deliveries should arrive within 4 working days. This may extend to 5 working days in busy periods.

Premium Delivery

Provided customers order prior to 12 noon on a working day delivery will occur on the next working day. This service is subject to an additional fee calculated on checkout

Timed Delivery

8am – 12 noon
or 12 noon – 4pm

Peak Periods

Christmas orders must be submitted 1 week prior to 21st Dec.

Parcel Deliveries

Not Currently Applicable – Coming Soon!